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Section Two - Operating Performance in 2008/9

Section Two – Operating Performance

The Ministry’s operating performance for 2008/09 covers the initiatives contained in the Operating Intentions section of the 2008 Statement of Intent (pages 11–21).

The measures of operating performance cover the economy, efficiency and effectiveness of the Ministry’s services, specifically:

· economy – how well we managed our people, money and assets (inputs)

· efficiency – how efficient we were in delivering outputs (quantity) and meeting our service delivery standards6 (quality) during the year

· effectiveness – the impact of our services.

The combined operating performance measures, outcome indicators and cost effectiveness measures (Section Three) provide the foundation for assessing value for money.

Appropriation: Heritage Services

This appropriation has a value of $5.750 million, which was invested in three key initiatives - Publishing New Zealand History, Te Ara – The Encyclopedia of New Zealand and the protection and promotion of symbols of nation, movable cultural heritage, historic graves and memorials. These initiatives support outcome one – the diversity, visibility and accessibility of our culture, and participation in cultural experiences, are enhanced.

Initiative One – New Zealand History services:

Research and produce information about New Zealand history online (www.NZHistory.net.nz), print and in other media.

New Zealand History Services Operating Performance – Economy and Efficiency Measures 2008/09

Measures

 

Actual performance 2008/09

 

Output Costs (including overhead loading)

 

 

Oral history interviews :

 

From Memory (War Oral History Programme): the remaining 10 interviews with veterans of J Force were completed in preparation for work on the book drawn from the interviews; one further interview for the From Memory oral history collection was completed.
Vietnam War Oral History Project: a further 22 interviews were conducted with veterans of the Vietnam War and their family members.

 

Project timeliness:

 

The History Group met its project deadlines for most projects. The addition and completion of the unplanned 28th Māori Battalion website project (http://www.28maoribattalion.org.nz/) resulted in resources being diverted from other web projects which were delayed until resource became available.

 

6 For the Ministry’s Statement of Service Performance see Part Four of this Annual Report

 

Measures

 

Actual performance 2008/09

 

Service performance

 

All standards of service performance were met during the period. For details on the standards of service performance see Part Four, Section Five Statement of Standards and Service Performance.

 

Site visitors (unique visitors)

 

 

 

Target audiences – Schools
(proxy measure)

 

Reliable and direct measures of visitors from schools to NZHistory.net are not possible. An indirect measure is the effect of school holidays on visitors to the site. On average, visitors to the site fall approximately 40% during school holidays.

 

Change in unique visitors:

 

Unique visitors (unique browsers) increased 29% from the previous year (2008 – 766,107; 2009 – 990,517).

Page views

 

 

 


 

Measures

 

Actual performance 2008/09

 

Change in page views

 

Page views increased 17% from 2008 (2008 – 4,268,091; 2009 – 5,013,412).

New content

 

Seventeen new features were added to Nzhistory.net.nz and a new website published for the 28 Māori Battalion (http://www.28maoribattalion.org.nz/).

 

New and reprinted publications

 

Works published:

· The history of C Company, 28 Battalion Māori

· A guide to the National War Memorial.

 

Delivered to the publisher:

· The text of the collection of war-related material was completed and the manuscript

· The text of the history of the Office of the Auditor General was completed and delivered to the publisher

· The text of a history of civilian life in NZ during the Second World War, based on oral history interviews, was delivered to the publisher.

 

Near completion or book production:

· The first of the reprinted editions of books of interviews with Second World War veterans appeared, and final production work on another completed

· The text of the Vietnam War combat and medical history was completed and book production commenced.



Initiative Two – Reference Services:

Publish an online encyclopedia and reference works on New Zealand’s people, land, culture and society (www.TeAra.govt.nz)

Reference Services Operating Performance – Economy and Efficiency Measures 2008/09

Measures

 

Actual performance 2008/09

 

Output Costs
(including overhead loading)

 

 

New and accurate content

 

One additional theme had been completed.
Three new regional entries (Southland, West Coast and Otago) were launched, and Hawkes Bay was completed.
One publication from Te Ara – The Encyclopedia of New Zealand online content was completed (Māori tribes of New Zealand).

 

Timeliness of the publication of each theme

 

The fifth theme of Te Ara – the Encyclopedia of New Zealand, entitled ‘Economy and the City’, was well advanced by the end of June 2009. By that time 84 of a planned 101 entries had been received, and 77 had been checked. A further 73 had been allocated resources and 63 had been edited. 48 entries had been gone through production and design stages. 105 entries were selected for Theme 6, entitled Social Connections, and most had been commissioned by the end of June.

 

Publications from Te Ara content

 

2 books were being prepared for publication at 30 June 2009:

“New Zealanders and the Sea”, consisting of 34 maritime entries from the second theme of Te Ara

“Te Taiao – Maori and the Natural World”; it will include 27 entries on Maori topics from the second and third themes of Te Ara.

Reference Services Operating Performance – Effectiveness (Impact) Measures 2008/09

Measures

 

Actual performance 2008/09

 

Site visitors (unique visitors)

 

 

Target audiences – Schools (proxy measure)

 

Reliable and direct measures of visitors from schools to NZHistory.net are not possible. An indirect measure is the effect of school holidays on visitors to the site. On average, visitors to the site fall approximately 40% during school holidays.

 

 

Measures

 

Actual performance 2008/09

 

Change in unique visitors

 

Unique visitors (unique browsers) increased 15% from the previous year (2008 – 1,609,994; 2009 – 1,857,483).

Page views

 

 

Change in page views

 

Page views increased 11% from 2008 (2008 – 9,933,868; 2009 – 11,055,385).

Visitors per day

 

Average visitors per day continued to increase for the period from an average of 7,500 visitors per day for the period July to December 2008, to 10,800 visitors per day for the period January to June 2009.

 

Service performance

 

All standards of service performance were met during the period. For details on the standards of service performance see Part Four, Section Five Statement of Standards and Service Performance.

 

Initiative Three New Zealand Heritage Services:

Protection and promotion of symbols of nationhood, movable cultural heritage, historic graves and memorials

New Zealand Heritage Services – Economy and Efficiency Measures 2008/09

Measures

 

Actual performance 2008/09

 

Output Costs (including overhead loading)

 

 

Service performance

 

All standards of service performance were met during the period. For details on the standards of service performance see Part Four, Section Five Statement of Standards and Service Performance.

 

 

Heritage Operations Services – Effectiveness (Impact) Measures 2008/09

Measures

 

Actual performance 2008/09

 

Protection of movable cultural heritage

 

New found Taonga notified to the Ministry

 

 

Collectors registered by the Ministry

 

 

 

Measures

 

Actual performance 2008/09

 

Permanent and temporary export of items of cultural heritage

 

 

Use of cultural heritage (proxy measures)

 

Visitors to National War Memorial (Wellington)

 

 

Appropriation: Policy Advice and Monitoring of Funded Agencies        

This appropriation has a value of $6.986 million which was invested in services and initiatives for:

· providing policy advice on arts, culture and heritage and broadcasting issues;           

· monitoring the Crown’s interests in sector agencies; and         

· providing negotiated services to the Minister for Arts, Culture and Heritage and the Minister of Broadcasting.

Arts, Culture and Heritage Policy Advice – Economy and Efficiency Measures 2008/09

Measures

 

Actual performance 2008/09

 

Output Costs (including overhead loading)

 

 


 

Measures

 

Actual performance 2008/09

 

Negotiations with with the Office of Treaty Settlements and Iwi claimants on the negotiation of Taonga Tūturu Protocols as part of the cultural redress section of historical Treaty of Waitangi settlements

 

The Ministry also held negotiations with the following iwi: Te Arawa (River); Ngāti Raukawa (River); Ngāti Makino; Ngāti Waitaha; Ngāti Porou; Ngāti Pahauwera (3 iwi); Te Rarawa; Ngāti Apa; Kurahaupō (3 iwi); Taranaki-Tainui (4 iwi); Turanganui-a-kiwa (3 iwi); Ngāti Whare; and Ngāti Manawa

 

Service performance – Policy

 

Most standards of service performance were met during the period. For details on the standards of service performance see Part Four, Section Five Statement of Standards and Service Performance.

 

Service One:

The provision of policy advice on arts, culture, and heritage issues – including legislation, major policy proposals and developments of significance in the sector.

During the year the Ministry provided policy advice on arts, culture, and heritage issues – including legislation, major policy proposals and developments of significance in the sector as follows:

· Kerikeri Heritage bypass

· Advice on regional Museums Policy

· Co-production film agreements with South Africa, India, China and Thailand and respond to the UK review

· New Zealand’s accession to UNESCO’s Hague Convention on the Protection of Cultural Property in the Event of Armed Conflict

· Scoping of issues relating to the repatriation of taonga

· Evaluation of the effectiveness of the ‘Policy for Government Departments’ Management of Historic Heritage’

· Support specific historic heritage projects – Queen Mary Hospital, Hanmer

· Engagement with local authorities and government cultural agencies relating to the cultural well-being purpose in the Local Government Act 2002

· Development of cultural indicators

· Employment in the Cultural Sector – published the latest edition of the Employment in the Cultural Sector report, based on data from the 2006 Census, in February 2009

· Review of the Historic Places Act 1993

· Review of the Waitangi National Trust Board Act

· Preparation of Relationship Instruments as part of Foreshore and Seabed Settlements

· World Heritage sites tentative list

· Cultural tourism.

Service Two:

Supporting other agencies cultural outcomes (Cross-government support)

During the year the Ministry provided policy advice in support of other agencies’ cultural outcomes as follows:

· Media use research – A research project involving the Ministry and Te Puni Kōkiri surveying New Zealanders’ use of new and traditional media was published

· Joint Storage for National Collecting Agencies

· Development of free trade agreements

· Development of Taonga Tūturu Protocols as part of Treaty Settlements – The Ministry continued to work with the Office of Treaty Settlements, and Iwi claimants on the negotiation of Taonga Tūturu Protocols as part of the cultural redress section of historical Treaty of Waitangi settlements. In this time the Ministry established Protocols with: Te Roroa, Waikato-Tainui and Te Pumatanga Trust

· Crown land disposals – The Ministry and Historic Places Trust were consulted on the review of the Crown Land disposal process by Land Information New Zealand.

Service Three:

Securing the effective delivery of public service broadcasting and local content in a multi-platform environment:

Broadcasting Policy Advice – Economy and Efficiency Measures 2008/09

Measures

 

Actual performance 2008/09

 

Output Costs (including overhead loading)

 

Service performance – Broadcasting

 

All standards of service performance were met during the period. For details on the standards of service performance see Part Four, Section Five Statement of Standards and Service Performance.

 

(a) Transition to digital television – management of the analogue switch-off

The Ministry provided advice on the membership of a joint industry/government steering group to guide the switch-over to digital television (DSO), as agreed by the previous government. Agencies represented on the group were advised of the final decisions on the group’s membership and meeting arrangements for the group were set in train. Two meetings of the group had been held by the end of the period, at which the group established its operating procedures and began the selection of an Executive Director. Work was begun to measure take-up of digital television and apply forward projections. This will assist the group in making recommendations to government about the timing for digital switchover.

(b) Management of the digital broadcasting review of regulation

Following a decision to not proceed with a full competition study of the broadcasting market, the Ministry and MED officials completed an analysis of information provided in submissions to the previous government’s Regulatory Review of Digital Broadcasting. Work was begun on options for regional television broadcasters to transition to digital transmission, in coordination with MED’s work on a proposal for post-DSO spectrum allocation.

(c) Review of the TVNZ Charter

A Cabinet paper was prepared securing policy agreement for a TVNZ Amendment Bill to replace the Charter with more general statutory functions, and to enable the re-screening of pre-1989 TVNZ archived works. Advice was provided to the Minister on the nature of those functions, and on the details of the scheme to allow TVNZ to re-screen the pre-1989 works while compensating rights-holders. At year’s end drafting instructions for the bill were in preparation. Advice to the Māori Affairs Select Committee was provided on the possible impacts on Māori content of the Charter’s repeal. The potential implications of Treaty claim (WAI262) for both the Charter repeal and the archived works scheme were discussed with the Crown Law Office, MED and Te Puni Kōkiri.

(d) Development of options for public service broadcasting funding and local content diversity

Advice was provided on options for enhancing contestable funding through NZ On Air, in replacement of funding previously ring-fenced for TVNZ to assist in meeting its Charter obligations. This resulted in the establishment in April of NZ On Air’s Platinum Television Fund, of $15.1 million per annum. The criteria for and monitoring of the Fund are designed to ensure it delivers high quality public broadcasting programmes that are widely visible and accessible by New Zealand audiences.

(e) Strengthened performance expectations for chartered broadcasters and funded agencies in a multi-platform environment.

The Ministry provided advice on the contents of a new Broadcasting Work Programme for 2009–12, to replace the Programme of Action published by the previous government. By year’s end a Cabinet paper had been prepared proposing that the Programme be agreed to and published.

Service Four:

Monitoring of arts, culture, heritage, broadcasting and sport funded agencies:

(a) Develop and maintain programmes to enhance the governance, performance and operational capability of funded agencies

Funded Agency Monitoring – Economy and Efficiency Measures 2008/09

Measures

 

Actual performance 2008/09

 

Output Costs (including overhead loading)

 

 

Currency of Governance e-manual

 

E-newsletters with relevant updates for board members were published and one information memorandum was sent to all board members.

A Governance e-manual developed for arts, heritage, broadcasting and sport board members was maintained on-line at http://www.mch.govt.nz/agency/boards/governance-manual.html.

Induction programme workshops held

The Ministry held three workshops for new board members.

 

Service performance – arts, culture and heritage funded agencies

 

All standards of service performance were met during the period. For details on the standards of service performance see Part Four, Section Six Statement of Standards and Service Performance.

Service performance – public broadcasting funded agencies

 

All standards of service performance were met during the period. For details on the standards of service performance see Part Four, Section Six Statement of Standards and Service Performance.

Service performance – sports funded agencies

 

All standards of service performance we met during the period. For details on the standards of service performance see Part Four, Section Six Statement of Standards and Service Performance.

Funded Agency Monitoring – Effectiveness (Impact) Measures 2008/09

Measures

 

Actual performance 2008/09

 

(a) Enhancing funded-agency governance

 

Number of ‘board ready’ candidates available for nomination

 

The Ministry maintains a database with 900 entries for potential Board members at year end. This notes the various levels of board experience of the candidates.

 

Board appointments

 

The Ministry provided advice to Ministers appointing to arts, heritage, broadcasting and sport Crown entities on vacancies, competencies sought, and strategic issues including board succession planning.

 

Board Performance

 

Most funded agencies completed a board self-evaluation, and issues identified through these evaluations are being used to inform advice on future appointments as well as the governance support programme in 2009/10.

 

Board induction programme feedback

 

Positive feedback from board members attending workshops was received.

 

(b) Developing funded-agency capability

 

Board Chairs’ satisfaction with best practice support provided by the Ministry

 

Two workshops were held for funded agency chairs and chief executives as part of the CEO/Board relationship: Maximising the Partnership programme.

An assessment of the impact of our governance work has been taken place by an independent consultant, who conducted in-depth interviews with a sample of agency chairs. Their overall rating was ‘very good’, the highest of the options given. All comments made have been reviewed and considered to ensure they can be positively addressed in 2009/10.

Positive feedback on support programmes

 

The Ministry has received positive comments on the support provided.

 

Greater Ministerial confidence in agency performance

 

Generally, Ministers have not raised concerns with the Ministry regarding agency capability to deliver current and future services.

 

(c) Implementation of the broadcasting charter evaluation framework

 

TVNZ reported against the agreed charter evaluation framework for the first time in its 2008 Annual Report.

 

 

Service Five:

Development of the cultural portal www.NZLive.com:

NZLive.com – Economy and Efficiency Measures 2008/09

Measures

 

Actual performance 2008/09

 

Output Costs (including overhead loading)

 

 

Service performance

 

All standards of service performance were met during the period. For details on the standards of service performance see Part Four, Section Five Statement of Standards and Service Performance.

 

NZLive.com – Effectiveness (Impact) Measures 2008/09

Measures

 

Actual performance 2008/09

 

Nation-wide events information

 

NZLive.com has between 3,000 and 3,500 (up from 1500-2000 in 2008) events and attractions on the site at any one time. Events are from across the country and reflect a diverse range of cultures and interests.

 

Breadth of cultural content

 

NZLive.com has published more than 60 articles and hundreds of news items about New Zealand culture in the last year.

 

Site visitors (unique visitors)

 

 

Change in unique visitors

 

Unique visitors (unique browsers) increased 26% from the previous year (2008 – 787,565; 2009 – 994,419).


 

Measures

 

Actual performance 2008/09

 

Number of return visitors

 

Numbers of return visitors have increased by 41% since the previous period.

 

Visitors to the Cultural Funding Guide

 

Visits to the Cultural Funding Guide have increased by 55% since 2007/08.

 

Page views

 

 

Change in page views

 

Page views increased 10% from 2008 (2008 – 2,442,476; 2009 – 2,684,180).

Directory of organisations

 

The number of cultural organisations profiled (subscribed) has continued to rise with 650 organisations listed in June 2009 compared to 518 in June 2008.

 

Range of channels used to market the website

 

NZLive.com has developed a strategic relationship with Tourism New Zealand to share events, content and resources, to gain maximum exposure for New Zealand culture and cultural organisations.

Around 37 websites use NZLive.com content on their sites by taking RSS feeds.

Appropriation: Cultural Diplomacy International Programme

This appropriation has a value of $1.897 million which was invested in the management and delivery of an International Cultural Diplomacy Programme (CDIP) through a series of projects and activities primarily focused on Asia and in particular North Asia.

The CDIP emphasises growing an understanding of and engagement with New Zealand internationally as a means of supporting New Zealand’s economic interests.

Cultural Diplomacy International Programme – Economy and Efficiency Measures 2008/09

Measures

 

Actual performance 2008/09

 

Output Costs (including overhead loading)

 

 

Contract budget performance

 

All approved projects were delivered on time and within budget.

 

Contracts for each activity incorporate clear milestones and evaluation

All contracts incorporated clear milestones and evaluation.

Service performance

 

All standards of service performance were met during the period. For details on the standards of service performance see Part Four, Section Five Statement of Standards and Service Performance.

Projects delivered

 

· Support for the Prime Minister’s visit to China and the opening of the NZTE business centre in Shanghai

· Support for the Royal New Zealand Ballet’s tour to China

· Shanghai Tourism New Zealand Promotion

· Major trade promotion focus activities in Korea

· Contemporary Music and associated leveraging activities in Taipei

· Manila New Zealand Festival

· Bangkok Film Festival

· Jakarta Film Festival

· Singapore New Zealand Festival.

Cultural Diplomacy International Programme – Effectiveness (Impact) Measures 2008/09

Measures

 

Actual performance 2008/09

 

Quality of audience (key contacts)

 

All audiences included key contacts.

 

Audience and visitor feedback

 

Positive feedback was received from audience and visitors.

 

Feedback from diplomatic posts and from offices of Tourism New Zealand and New Zealand Trade and Enterprise

 

Positive feedback was received from New Zealand’s agencies (e.g. diplomatic posts) offshore.

 

Breadth and depth of media coverage

 

There was significant coverage of key projects across a range of media e.g. internet, television, print media.


Updated on 23rd July 2015